Privacy Policy

Thank you for considering Master Green Homes Inc. for your HVAC needs!  This policy outlines the terms and conditions for our supply and installation services for heating, ventilation, and air conditioning (HVAC) systems.

1. Equipment Selection and Pricing

• We offer a wide range of HVAC equipment options to suit your needs and budget. Our sales representatives will work with you to determine the most appropriate system size and features for your home or business.
• We provide a written estimate outlining the cost of the equipment, installation labor, permits (if applicable), and any additional materials required. This estimate will be valid for a specified period (e.g., 30 days).
• All sales require a signed agreement outlining the chosen equipment, quoted price, and payment terms.

2. Installation Process

• Our installation team is comprised of experienced and licensed HVAC technicians.
• We will schedule a convenient installation date and time that works for you.
• On the installation day, our technicians will arrive prepared and ensure a clean and professional work environment.
• Upon completion, they will thoroughly test the system and ensure it is functioning properly.
• They will also provide you with a system operation manual and answer any questions you may have.

3. Warranties

• All equipment we supply comes with a manufacturer's warranty. The warranty period will vary depending on the specific equipment model.
• Our company warranty covers labor on the installation for a 1 year.
• Warranties are subject to the manufacturer's terms and conditions, and we will gladly assist you in filing any warranty claims.

4. Payment Terms

• We require a deposit  at the time of contract signing.
• The remaining balance is typically due upon completion of the installation.
• We offer various payment options, such as cash, credit card, or financing (subject to approval).

5. Return Policy

• Due to the customized nature of HVAC systems, we generally do not accept returns on equipment.
• However, if there are any issues with the equipment upon delivery, we will promptly resolve them in accordance with the manufacturer's warranty.

6. Customer Satisfaction

• We are committed to providing our customers with exceptional service.
• If you have any questions or concerns before, during, or after the installation, please do not hesitate to contact us.

Additional Notes:

• This policy is subject to change without notice.
• We encourage you to ask any questions you may have to ensure a smooth and successful HVAC installation.

By choosing Master Green Homes Inc., you can be confident that you are receiving high-quality equipment, professional installation, and exceptional customer service.